Karen is a Relationship Manager at Zentra, with over 20 years of experience in property services, including previous roles as a Property Officer in Hong Kong and a High-Rise Scheme Manager at Onward Homes Limited. She graduated from the University of Central Lancashire in 2016 with a degree in Facilities Management and holds a higher diploma in Integrated Estates and Facilities Management.
In her role at Zentra, Karen works closely with landlords to ensure a high standard of service for properties under management. She is responsible for overseeing the performance of these properties, focusing on maintenance, governance, and financial performance. Karen manages residential properties on behalf of landlords, ensuring that operational standards are maintained and addressing any property-related issues. She serves as a key point of contact for landlords and investors, facilitating effective communication and managing inquiries to uphold the quality and performance of the managed properties.